Shipping & Delivery Policy
We deliver happiness to your doorstep. Here's everything you need to know about our shipping process.
Overview
At LAVA Products, we strive to deliver your orders as quickly and safely as possible. This policy outlines our shipping processes, delivery timelines, and what you can expect when ordering from us.
📦 Free Shipping: All orders above ₹999 qualify for free shipping across India.
Processing Time
All orders are processed within 24-48 hours after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Order Placed
Instant confirmation via email & SMS
Processing
24-48 hours
Shipping
3-7 business days
Delivery
At your doorstep
Delivery Locations & Timelines
We deliver across India through our trusted logistics partners.
| Location Type | Delivery Time | Shipping Charges |
|---|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad) | 3-5 business days | ₹49 (Free above ₹999) |
| Tier 2 Cities | 4-6 business days | ₹79 (Free above ₹999) |
| Other Cities | 5-7 business days | ₹99 (Free above ₹999) |
| Remote Areas (North East, Jammu & Kashmir, Islands) | 7-10 business days | ₹149 (Free above ₹1499) |
Shipping Methods & Tracking
Shipping Partners
We work with trusted logistics partners including:
- Delhivery
- Blue Dart
- DTDC
- India Post
- Ecom Express
Order Tracking
Once your order is shipped, you will receive:
- SMS Notification with tracking number
- Email Confirmation with tracking link
- WhatsApp Updates on delivery status (optional)
📱 Track Your Order: You can track your order status anytime by visiting our Track Order page and entering your Order ID and Mobile Number.
Important Information
Delivery Attempts
Our delivery partners will make 3 attempts to deliver your package. If unsuccessful, the package will be returned to our warehouse, and a reshipping fee of ₹99 will apply.
Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect addresses provided by customers.
Contact Information Requirement
Provide a working mobile number that you can be reached at during delivery. Our delivery partners will call you before delivery.
Special Services
Express Delivery
Need it faster? Choose our Express Delivery option at checkout for delivery within 2-3 business days (subject to location).
Additional Charges: ₹199
Cash on Delivery (COD)
Available for orders up to ₹2000. COD charges: ₹49
Need Help with Shipping?
Our customer support team is here to assist you with any shipping-related queries.